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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | G | R | E | E | T | I | N | G | P | U | N | C | K | Q |
| A | U | E | S | M | I | L | E | S | A | N | O | E | N | V |
| C | T | S | Y | B | H | F | T | G | S | O | I | L | O | A |
| C | N | O | T | R | X | E | N | N | S | I | T | I | I | P |
| O | E | U | O | O | A | G | A | I | U | T | A | M | T | P |
| U | M | R | N | T | M | D | H | N | R | U | C | A | A | R |
| N | G | C | E | C | S | E | C | E | A | L | I | R | C | E |
| T | D | E | O | A | M | L | R | T | N | O | F | T | I | C |
| A | E | F | F | F | N | W | E | S | C | S | I | X | N | I |
| B | L | U | V | W | R | O | M | I | E | E | R | E | U | A |
| I | W | L | O | O | L | N | K | L | G | R | E | C | M | T |
| L | O | N | I | W | F | K | T | C | Y | H | V | F | M | I |
| I | K | E | C | O | U | R | T | E | O | U | S | I | O | O |
| T | C | S | E | E | C | N | E | D | I | F | N | O | C | N |
| Y | A | S | A | T | I | S | F | A | C | T | I | O | N | E |
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