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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| J | U | N | O | I | T | A | C | I | F | I | R | E | V | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| A | E | A | T | O | N | E | O | F | V | O | I | C | E | L |
| P | G | E | E | O | V | Z | M | P | E | A | O | G | E | I |
| P | D | T | C | T | M | E | X | X | S | U | T | R | C | S |
| R | E | M | U | N | R | E | T | W | R | E | O | E | N | T |
| E | L | K | C | C | A | R | R | T | S | K | I | E | E | E |
| C | W | T | H | B | A | R | E | S | O | Z | I | T | D | N |
| I | O | A | F | M | T | O | U | L | E | S | U | I | I | I |
| A | N | O | I | T | U | L | O | S | E | R | E | N | F | N |
| T | K | L | G | S | E | L | I | M | S | Y | V | G | N | G |
| I | E | C | O | M | M | U | N | I | C | A | T | I | O | N |
| O | J | T | N | E | M | G | D | E | L | W | O | K | C | A |
| N | N | O | I | T | C | A | F | S | I | T | A | S | U | E |
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