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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
VERIFICATION
WOWFACTOR
| F | O | V | E | R | I | F | I | C | A | T | I | O | N | E |
| A | N | O | I | T | A | C | I | N | U | M | M | O | C | T |
| S | C | P | A | P | P | R | E | C | I | A | T | I | O | N |
| S | O | K | F | Q | Y | Y | B | F | N | G | V | O | N | R |
| U | U | L | O | I | J | K | X | O | N | R | M | E | F | O |
| R | R | S | T | W | Q | P | I | I | E | E | E | L | I | T |
| A | T | E | T | R | L | T | N | S | C | E | R | I | D | C |
| N | E | L | P | R | U | E | R | H | M | T | C | M | E | A |
| C | O | I | K | L | T | E | D | X | P | I | H | A | N | F |
| E | U | M | O | S | M | P | U | G | X | N | A | R | C | W |
| J | S | S | I | O | X | C | D | N | M | G | N | T | E | O |
| R | E | L | T | B | J | Z | I | K | S | E | T | X | H | W |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| R | U | N | N | O | I | T | C | A | F | S | I | T | A | S |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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