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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| W | A | S | S | U | R | A | N | C | E | S | R | N | A | E |
| L | I | S | T | E | N | I | N | G | U | A | C | O | C | A |
| N | T | E | M | G | T | S | K | O | L | P | W | I | C | J |
| O | O | N | F | E | C | E | E | H | L | P | V | T | O | S |
| I | N | L | E | P | R | T | V | S | G | R | G | A | U | A |
| T | E | U | L | M | R | C | M | K | E | E | N | C | N | T |
| A | O | F | P | U | G | I | H | S | G | C | I | I | T | I |
| C | F | E | O | Q | L | D | R | A | Q | I | T | F | A | S |
| I | V | C | F | E | T | E | E | F | N | A | E | I | B | F |
| N | O | R | S | I | M | U | I | L | B | T | E | R | I | A |
| U | I | U | F | O | O | Y | T | H | W | I | R | E | L | C |
| M | C | O | T | K | K | D | F | O | A | O | G | V | I | T |
| M | E | S | E | G | D | E | L | W | O | N | K | O | T | I |
| O | U | E | E | C | N | E | D | I | F | N | O | C | Y | O |
| C | Q | R | E | S | O | L | U | T | I | O | N | Q | A | N |
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