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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| H | U | U | E | X | T | R | A | M | I | L | E | O | G | M |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| N | O | I | T | A | C | I | F | I | R | E | V | G | G | A |
| O | W | E | P | O | A | X | Y | N | O | N | O | N | E | T |
| I | T | C | P | S | M | M | S | F | F | U | N | I | C | I |
| T | N | N | I | N | P | E | V | U | Q | X | H | N | N | S |
| A | A | A | S | S | L | O | R | R | W | F | Q | E | E | F |
| I | H | R | S | I | I | V | K | S | A | H | O | T | D | A |
| C | C | U | M | C | O | U | R | T | E | O | U | S | I | C |
| E | R | S | E | G | N | I | T | E | E | R | G | I | F | T |
| R | E | S | O | L | U | T | I | O | N | N | V | L | N | I |
| P | M | A | R | O | T | C | A | F | W | O | W | I | O | O |
| P | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| A | C | K | O | W | L | E | D | G | M | E | N | T | C | E |
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