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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | T | N | E | M | G | D | E | L | W | O | K | C | A | P |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | I |
| S | O | I | N | O | I | T | A | I | C | E | R | P | P | A |
| S | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| U | F | U | B | R | E | S | O | L | U | T | I | O | N | G |
| R | I | O | Q | X | E | X | T | R | A | M | I | L | E | D |
| A | D | E | T | I | L | S | M | I | L | E | S | V | A | G |
| N | E | T | A | T | M | E | R | C | H | A | N | T | X | N |
| C | N | R | Q | G | N | I | N | E | T | S | I | L | G | I |
| E | C | U | L | F | A | R | R | U | M | B | B | L | K | T |
| V | E | O | R | O | T | C | A | F | W | O | W | X | K | E |
| O | E | C | I | O | V | F | O | E | N | O | T | C | E | E |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| W | N | O | I | T | C | A | F | S | I | T | A | S | U | G |
| B | K | N | O | I | T | A | C | I | N | U | M | M | O | C |
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