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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| F | U | T | N | E | M | G | D | E | L | W | O | K | C | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| G | P | E | T | O | N | E | O | F | V | O | I | C | E | A |
| N | L | L | W | O | W | F | A | C | T | O | R | N | E | T |
| I | Y | R | P | S | M | I | L | E | S | F | M | A | C | I |
| T | C | E | E | G | D | E | L | W | O | N | K | R | N | S |
| E | K | T | N | A | H | C | R | E | M | R | A | U | E | F |
| E | Q | G | N | I | N | E | T | S | I | L | A | S | D | A |
| R | E | L | I | M | A | R | T | X | E | W | U | S | I | C |
| G | N | O | I | T | U | L | O | S | E | R | Y | A | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | X | N | I |
| S | U | O | E | T | R | U | O | C | E | F | W | I | O | O |
| T | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| A | P | P | R | E | C | I | A | T | I | O | N | A | O | E |
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