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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | S | A | T | I | S | F | A | C | T | I | O | N | U | I |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | J |
| N | O | I | T | A | I | C | E | R | P | P | A | T | S | G |
| E | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| L | F | U | B | R | E | S | O | L | U | T | I | O | N | I |
| I | I | O | G | R | E | E | T | I | N | G | P | E | D | N |
| M | D | E | N | B | L | S | M | I | L | E | S | C | B | E |
| A | E | T | N | A | H | C | R | E | M | H | B | N | K | T |
| R | N | R | K | N | O | W | L | E | D | G | E | A | V | S |
| T | C | U | S | R | Q | J | N | A | M | C | K | R | Y | I |
| X | E | O | R | O | T | C | A | F | W | O | W | U | A | L |
| E | E | C | I | O | V | F | O | E | N | O | T | S | G | W |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| T | N | E | M | G | D | E | L | W | O | K | C | A | U | O |
| E | D | N | O | I | T | A | C | I | N | U | M | M | O | C |
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