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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | I | R | E | S | O | L | U | T | I | O | N | I | A | M |
| A | U | E | X | T | R | A | M | I | L | E | P | P | N | K |
| C | A | S | S | U | R | A | N | C | E | E | P | L | O | N |
| C | C | O | T | I | G | P | E | O | G | R | K | I | I | O |
| O | K | U | O | O | D | N | S | M | E | Q | T | S | T | I |
| U | O | R | N | R | M | Z | I | C | L | N | C | T | A | T |
| N | W | C | E | Y | K | E | I | T | A | X | D | E | C | A |
| T | L | E | O | X | P | A | R | H | E | O | J | N | I | C |
| A | E | F | F | R | T | Z | C | S | F | E | R | I | N | I |
| B | D | U | V | I | G | R | H | Z | E | O | R | N | U | F |
| I | G | L | O | S | E | L | I | M | S | R | G | G | M | I |
| L | M | N | I | M | J | O | B | S | X | X | V | S | M | R |
| I | E | E | C | O | U | R | T | E | O | U | S | I | O | E |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | V |
| Y | T | S | A | T | I | S | F | A | C | T | I | O | N | E |
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