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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | T | N | E | M | G | D | E | L | W | O | K | C | A | N |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| S | O | I | I | Y | G | N | I | N | E | T | S | I | L | I |
| S | N | Y | V | S | C | O | U | R | T | E | O | U | S | T |
| U | F | Y | K | R | E | S | O | L | U | T | I | O | N | A |
| R | I | G | W | D | E | X | T | R | A | M | I | L | E | I |
| A | D | S | A | T | I | S | F | A | C | T | I | O | N | C |
| N | E | W | A | X | D | G | R | E | E | T | I | N | G | E |
| C | N | I | R | F | E | G | D | E | L | W | O | N | K | R |
| E | C | T | N | A | H | C | R | E | M | H | F | Y | H | P |
| G | E | P | R | O | T | C | A | F | W | O | W | C | V | P |
| Y | E | C | I | O | V | F | O | E | N | O | T | J | K | A |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| F | V | E | R | I | F | I | C | A | T | I | O | N | U | Y |
| C | V | N | O | I | T | A | C | I | N | U | M | M | O | C |
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