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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | I | R | V | E | R | I | F | I | C | A | T | I | O | N |
| A | U | E | N | O | I | T | C | A | F | S | I | T | A | S |
| C | C | S | S | U | O | E | T | R | U | O | C | I | T | A |
| C | O | O | T | N | G | R | E | E | T | I | N | G | N | P |
| O | M | U | O | O | E | L | I | M | A | R | T | X | E | P |
| U | M | R | N | I | M | E | R | C | H | A | N | T | M | R |
| N | U | C | E | T | N | E | V | L | Q | N | M | F | G | E |
| T | N | E | O | U | D | U | R | Z | O | T | Z | B | D | C |
| A | I | F | F | L | Z | Y | O | S | F | E | R | P | E | I |
| B | C | U | V | O | G | N | I | N | E | T | S | I | L | A |
| I | A | L | O | S | M | I | L | E | S | R | N | J | W | T |
| L | T | N | I | E | A | X | Q | L | W | A | V | U | O | I |
| I | I | E | C | R | T | I | Z | B | Y | L | W | I | K | O |
| T | O | S | E | E | C | N | E | D | I | F | N | O | C | N |
| Y | N | S | B | P | E | C | N | A | R | U | S | S | A | E |
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