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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| V | F | G | N | W | O | W | F | A | C | T | O | R | J | C |
| A | N | K | O | N | E | H | G | X | P | X | O | E | U | A |
| C | O | X | I | O | M | C | N | A | Q | H | D | S | J | C |
| K | I | E | T | I | F | S | I | P | K | K | T | O | N | C |
| O | T | C | A | T | C | E | T | P | Q | O | O | U | J | O |
| W | A | N | C | U | O | L | E | R | M | E | N | R | B | U |
| L | C | A | I | L | U | I | E | E | E | L | E | C | L | N |
| E | I | R | F | O | R | M | R | C | R | I | O | E | I | T |
| D | N | U | I | S | T | S | G | I | C | M | F | F | S | A |
| G | U | S | R | E | E | T | N | A | H | A | V | U | T | B |
| M | M | S | E | R | O | V | O | T | A | R | O | L | E | I |
| E | M | A | V | P | U | Q | B | I | N | T | I | N | N | L |
| N | O | I | K | X | S | T | F | O | T | X | C | E | I | I |
| T | C | O | N | F | I | D | E | N | C | E | E | S | N | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | G | Y |
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