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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | J | R | O | T | C | A | F | W | O | W | N | E | L | B |
| A | U | E | U | A | O | J | G | O | E | N | O | C | N | A |
| C | N | S | J | C | K | G | N | P | L | O | I | N | O | Y |
| C | N | O | T | K | F | N | I | S | I | I | T | E | I | C |
| O | O | U | O | O | K | I | T | E | M | T | A | D | T | A |
| U | I | R | N | W | M | N | E | L | A | U | C | I | A | S |
| N | T | C | E | L | E | E | E | I | R | L | I | F | C | S |
| T | A | E | O | E | R | T | R | M | T | O | F | N | I | U |
| A | I | F | F | D | C | S | G | S | X | S | I | O | N | R |
| B | C | U | V | G | H | I | Q | V | E | E | R | C | U | A |
| I | E | L | O | M | A | L | C | M | E | R | E | M | M | N |
| L | R | N | I | E | N | A | K | O | V | B | V | G | M | C |
| I | P | E | C | N | T | S | N | Z | C | H | J | I | O | E |
| T | P | S | E | T | S | U | O | E | T | R | U | O | C | J |
| Y | A | S | A | T | I | S | F | A | C | T | I | O | N | E |
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