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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | R | R | Y | R | E | C | N | A | R | U | S | S | A | K |
| A | U | E | E | S | U | O | E | T | R | U | O | C | N | N |
| C | E | S | P | S | M | I | L | E | S | V | K | O | O | A |
| C | C | O | T | P | O | P | A | Q | Q | O | H | I | I | P |
| O | I | U | C | O | P | L | Y | V | W | C | T | M | T | P |
| U | O | R | G | K | M | X | U | L | W | A | L | E | A | R |
| N | V | C | F | N | K | E | E | T | C | Z | L | R | C | E |
| T | F | E | P | X | I | D | R | I | I | I | H | C | I | C |
| A | O | F | K | Q | G | T | F | S | M | O | E | H | N | I |
| B | E | U | P | M | L | I | E | A | E | N | N | A | U | A |
| I | N | L | E | N | R | F | R | E | J | R | L | N | M | T |
| L | O | N | N | E | I | T | B | T | R | H | V | T | M | I |
| I | T | E | V | R | X | D | V | R | T | G | T | I | O | O |
| T | Q | S | A | E | C | N | E | D | I | F | N | O | C | N |
| Y | V | S | A | T | I | S | F | A | C | T | I | O | N | E |
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