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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
VERIFICATION
WOWFACTOR
| L | T | N | E | M | G | D | E | L | W | O | K | C | A | C |
| C | O | M | M | U | N | I | C | A | T | I | O | N | U | F |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| E | W | X | M | O | W | S | W | N | R | I | T | T | E | I |
| C | O | T | E | O | I | B | J | T | T | O | X | S | G | E |
| N | W | R | R | Q | T | T | E | C | M | G | O | M | D | E |
| E | F | A | C | D | Z | O | A | E | N | L | G | I | E | C |
| D | A | M | H | H | U | F | R | I | U | F | F | L | L | N |
| I | C | I | A | S | S | S | T | T | C | A | E | E | W | A |
| F | T | L | N | I | E | E | I | X | J | E | W | S | O | R |
| N | O | E | T | R | E | O | L | Z | U | Y | R | B | N | U |
| O | R | A | V | R | N | E | F | C | Y | F | Y | P | K | S |
| C | S | I | G | L | I | S | T | E | N | I | N | G | P | S |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | A |
| E | A | V | E | R | I | F | I | C | A | T | I | O | N | R |
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