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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | D | R | E | S | O | L | U | T | I | O | N | R | A | V |
| A | U | E | X | T | R | A | M | I | L | E | N | P | C | E |
| C | N | S | G | R | E | E | T | I | N | G | P | K | K | R |
| C | O | O | T | P | T | N | A | H | C | R | E | M | O | I |
| O | I | U | O | O | L | L | V | J | E | V | S | Q | W | F |
| U | T | R | N | N | M | L | I | C | J | U | Y | A | L | I |
| N | A | C | E | K | W | E | I | S | O | B | S | V | E | C |
| T | C | E | O | G | Y | A | R | E | T | S | Z | S | D | A |
| A | I | F | F | N | T | U | T | S | U | E | E | U | G | T |
| B | N | U | V | I | G | R | M | R | E | L | N | W | M | I |
| I | U | L | O | B | U | J | A | U | I | R | I | I | E | O |
| L | M | N | I | O | I | N | F | M | N | R | V | R | N | N |
| I | M | E | C | F | C | Q | S | O | J | R | J | I | T | G |
| T | O | S | E | E | C | N | E | D | I | F | N | O | C | A |
| Y | C | S | A | T | I | S | F | A | C | T | I | O | N | E |
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