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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | G | R | K | F | W | R | Q | G | P | V | N | N | F | S |
| A | U | E | Y | R | F | J | G | N | E | N | O | O | N | A |
| C | N | S | C | Y | T | G | T | I | L | O | I | I | O | T |
| C | A | O | T | R | N | N | N | T | I | I | T | T | I | I |
| O | T | U | O | O | E | I | A | E | M | T | A | A | T | S |
| U | R | R | N | T | M | N | H | E | A | U | C | I | A | F |
| N | C | C | E | C | G | E | C | R | R | L | I | C | C | A |
| T | O | E | O | A | D | T | R | G | T | O | F | E | I | C |
| A | U | F | F | F | E | S | E | S | X | S | I | R | N | T |
| B | R | U | V | W | L | I | M | Z | E | E | R | P | U | I |
| I | T | L | O | O | W | L | O | Q | M | R | E | P | M | O |
| L | E | N | I | W | O | Y | D | O | P | C | V | A | M | N |
| I | O | E | C | B | K | S | M | I | L | E | S | I | O | N |
| T | U | S | E | E | C | N | E | D | I | F | N | O | C | A |
| Y | S | S | A | O | A | S | S | U | R | A | N | C | E | E |
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