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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | T | R | N | O | I | T | A | I | C | E | R | P | P | A |
| A | U | E | G | Y | L | O | G | S | O | N | E | K | N | C |
| C | I | S | L | E | Y | L | N | W | U | O | S | R | O | K |
| C | E | O | T | R | F | I | I | S | R | I | O | O | I | O |
| O | E | U | O | O | W | S | T | E | T | T | L | T | T | W |
| U | C | R | N | E | M | T | E | L | E | A | U | C | A | L |
| N | N | C | E | L | E | E | E | I | O | C | T | A | C | E |
| T | A | E | O | I | R | N | R | M | U | I | I | F | I | D |
| A | R | F | F | M | C | I | G | S | S | F | O | W | N | G |
| B | U | U | V | A | H | N | R | D | E | I | N | O | U | M |
| I | S | L | O | R | A | G | M | B | U | R | F | W | M | E |
| L | S | N | I | T | N | D | D | E | D | E | V | B | M | N |
| I | A | E | C | X | T | A | C | M | J | V | I | I | O | T |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | J |
| Y | D | S | A | T | I | S | F | A | C | T | I | O | N | E |
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