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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | H | R | G | N | I | T | E | E | R | G | N | A | E | T |
| A | U | E | G | P | F | L | R | Y | E | N | O | P | N | N |
| C | E | S | V | D | A | L | X | V | L | O | I | P | O | E |
| C | C | O | T | W | D | I | A | S | I | I | T | R | I | M |
| O | N | U | O | O | X | S | C | E | M | T | A | E | T | G |
| U | A | R | N | W | M | T | M | L | A | U | C | C | A | D |
| N | R | C | E | F | F | E | E | I | R | L | I | I | C | E |
| T | U | E | O | A | E | N | R | M | T | O | F | A | I | L |
| A | S | F | F | C | O | I | C | S | X | S | I | T | N | W |
| B | S | U | V | T | U | N | H | H | E | E | R | I | U | O |
| I | A | L | O | O | F | G | A | V | V | R | E | O | M | K |
| L | O | N | I | R | A | Q | N | D | U | I | V | N | M | C |
| I | L | E | C | O | U | R | T | E | O | U | S | I | O | A |
| T | T | S | E | E | C | N | E | D | I | F | N | O | C | N |
| Y | X | S | A | T | I | S | F | A | C | T | I | O | N | E |
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