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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | L | R | O | T | C | A | F | W | O | W | N | S | C | T |
| A | U | E | U | L | F | C | G | N | E | N | O | X | N | A |
| C | C | S | P | Q | G | K | N | O | L | O | I | R | O | S |
| C | O | O | T | U | C | O | I | I | I | I | T | A | I | S |
| O | U | U | O | O | H | W | T | T | M | T | A | P | T | U |
| U | R | R | N | K | M | L | E | C | A | U | C | P | A | R |
| N | T | C | E | N | E | E | E | A | R | L | I | R | C | A |
| T | E | E | O | O | R | D | R | F | T | O | F | E | I | N |
| A | O | F | F | W | C | G | G | S | X | S | I | C | N | C |
| B | U | U | V | L | H | M | S | I | E | E | R | I | U | E |
| I | S | L | O | E | A | E | M | T | X | R | E | A | M | Y |
| L | Y | N | I | D | N | N | I | A | R | C | V | T | M | V |
| I | X | E | C | G | T | T | L | S | K | H | Z | I | O | P |
| T | G | S | E | E | C | N | E | D | I | F | N | O | C | G |
| Y | X | S | H | H | L | I | S | T | E | N | I | N | G | E |
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