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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | G | R | E | E | T | I | N | G | F | Y | N | S | M | C |
| A | U | E | H | V | F | Q | H | R | E | N | O | A | N | A |
| C | S | S | J | Y | T | G | T | I | L | O | I | T | O | P |
| C | U | O | T | R | N | N | N | S | I | I | T | I | I | P |
| O | O | U | O | O | E | I | A | E | M | T | A | S | T | R |
| U | E | R | N | T | M | N | H | L | A | U | C | F | A | E |
| N | T | C | E | C | G | E | C | I | R | L | I | A | C | C |
| T | R | E | O | A | D | T | R | M | T | O | F | C | I | I |
| A | U | F | F | F | E | S | E | S | X | S | I | T | N | A |
| B | O | U | V | W | L | I | M | Y | E | E | R | I | U | T |
| I | C | L | O | O | W | L | I | A | U | R | E | O | M | I |
| L | H | N | I | W | O | S | S | S | S | G | V | N | M | O |
| I | Y | E | C | B | K | I | P | E | N | C | Q | I | O | N |
| T | T | S | E | E | C | N | E | D | I | F | N | O | C | K |
| Y | N | S | R | W | A | S | S | U | R | A | N | C | E | E |
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