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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | Y | P | T | L | I | S | T | E | N | I | N | G | M | V |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | E |
| O | O | I | S | K | K | S | U | O | E | T | R | U | O | C |
| G | N | R | V | E | R | I | F | I | C | A | T | I | O | N |
| M | F | Q | X | R | E | S | O | L | U | T | I | O | N | A |
| E | I | F | E | C | E | X | T | R | A | M | I | L | E | R |
| R | D | Z | D | T | Q | S | M | I | L | E | S | O | F | U |
| C | E | Q | K | H | N | G | R | E | E | T | I | N | G | S |
| H | N | O | I | T | A | I | C | E | R | P | P | A | Q | S |
| A | C | K | O | W | L | E | D | G | M | E | N | T | D | A |
| N | E | X | W | O | W | F | A | C | T | O | R | J | Z | B |
| T | E | C | I | O | V | F | O | E | N | O | T | R | T | R |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| C | N | O | I | T | C | A | F | S | I | T | A | S | U | Y |
| M | Y | N | O | I | T | A | C | I | N | U | M | M | O | C |
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