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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | V | L | S | S | A |
| A | C | O | N | F | I | D | E | N | C | E | E | S | A | T |
| C | C | I | O | V | J | U | Y | E | T | H | C | E | T | N |
| K | O | E | V | E | X | N | A | K | N | W | I | N | I | O |
| O | U | T | R | R | A | N | X | N | A | O | O | L | S | I |
| W | N | G | E | I | E | S | U | O | H | W | V | U | F | T |
| L | T | N | S | F | X | S | G | W | C | F | F | F | A | A |
| E | A | I | O | I | T | U | R | L | R | A | O | E | C | C |
| D | B | N | L | C | R | O | E | E | E | C | E | C | T | I |
| G | I | E | U | A | A | E | E | D | M | T | N | R | I | N |
| M | L | T | T | T | M | T | T | G | J | O | O | U | O | U |
| E | I | S | I | I | I | R | I | E | Z | R | T | O | N | M |
| N | T | I | O | O | L | U | N | D | O | E | F | S | V | M |
| T | Y | L | N | N | E | O | G | I | M | H | W | E | U | O |
| N | O | I | T | A | I | C | E | R | P | P | A | R | E | C |
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