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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | B | T | N | E | M | G | D | E | L | W | O | K | C | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| N | O | I | T | C | A | F | S | I | T | A | S | P | Z | P |
| R | N | S | V | V | E | C | N | A | R | U | S | S | A | R |
| O | F | T | L | R | E | S | O | L | U | T | I | O | N | E |
| T | I | Y | C | X | E | S | U | O | E | T | R | U | O | C |
| C | D | R | B | O | O | S | M | I | L | E | S | P | A | I |
| A | E | N | R | O | T | G | R | E | E | T | I | N | G | A |
| F | N | N | W | G | N | I | N | E | T | S | I | L | V | T |
| W | C | T | N | A | H | C | R | E | M | Q | B | B | D | I |
| O | E | X | T | R | A | M | I | L | E | O | K | U | O | O |
| W | E | C | I | O | V | F | O | E | N | O | T | G | I | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| N | O | I | T | A | C | I | F | I | R | E | V | G | U | F |
| Y | Y | N | O | I | T | A | C | I | N | U | M | M | O | C |
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