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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | X | R | E | S | O | L | U | T | I | O | N | L | C | T |
| A | U | E | X | T | R | A | M | I | L | E | O | I | N | N |
| C | X | S | M | I | L | E | S | I | Z | N | I | S | O | E |
| C | T | O | T | I | B | E | V | Z | E | O | T | T | I | M |
| O | T | U | O | O | U | C | T | X | P | I | A | E | T | G |
| U | Q | R | N | R | M | N | M | R | Y | T | C | N | A | D |
| N | E | C | E | O | G | E | E | H | S | A | I | I | C | E |
| T | C | E | O | T | R | D | R | F | U | I | F | N | I | L |
| A | N | F | F | C | E | I | C | S | O | C | I | G | N | W |
| B | A | U | V | A | E | F | H | W | E | E | R | F | U | O |
| I | R | L | O | F | T | N | A | O | T | R | E | T | M | K |
| L | U | N | I | W | I | O | N | M | R | P | V | M | M | C |
| I | S | E | C | O | N | C | T | F | U | P | L | I | O | A |
| T | S | S | E | W | G | K | I | P | O | A | R | Y | C | I |
| Y | A | S | A | T | I | S | F | A | C | T | I | O | N | E |
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