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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| O | U | U | E | S | L | I | S | T | E | N | I | N | G | R |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| O | Z | S | T | O | N | E | O | F | V | O | I | C | E | A |
| T | E | S | U | O | E | T | R | U | O | C | Y | W | E | T |
| C | H | E | R | G | M | E | R | C | H | A | N | T | C | I |
| A | C | K | O | W | L | E | D | G | M | E | N | T | N | S |
| F | G | N | I | T | E | E | R | G | Z | Q | P | B | E | F |
| W | E | T | S | E | L | I | M | S | R | X | V | G | D | A |
| O | E | L | I | M | A | R | T | X | E | A | Y | K | I | C |
| W | N | O | I | T | U | L | O | S | E | R | R | L | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | M | N | I |
| D | V | E | E | C | N | A | R | U | S | S | A | I | O | O |
| N | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| N | O | I | T | A | I | C | E | R | P | P | A | S | W | E |
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