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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | O | R | A | L | I | S | T | E | N | I | N | G | D | T |
| A | U | E | W | X | E | K | G | F | A | N | O | E | N | N |
| C | M | S | J | P | U | N | N | Y | S | O | I | X | O | E |
| C | N | O | T | W | W | O | I | S | S | I | T | T | I | M |
| O | O | U | O | O | N | W | T | E | U | T | A | R | T | G |
| U | I | R | N | W | M | L | E | L | R | U | C | A | A | D |
| N | T | C | E | F | S | E | E | I | A | L | I | M | C | E |
| T | A | E | O | A | K | D | R | M | N | O | F | I | I | L |
| A | I | F | F | C | X | G | G | S | C | S | I | L | N | W |
| B | C | U | V | T | I | E | S | V | E | E | R | E | U | O |
| I | E | L | O | O | T | N | A | H | C | R | E | M | M | K |
| L | R | N | I | R | I | H | L | U | N | Q | V | V | M | C |
| I | P | E | C | O | U | R | T | E | O | U | S | I | O | A |
| T | P | S | E | E | C | N | E | D | I | F | N | O | C | B |
| Y | A | S | A | T | I | S | F | A | C | T | I | O | N | E |
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