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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | K | S | S | V | O |
| N | C | O | U | R | T | E | O | U | S | T | E | S | N | T |
| Y | C | I | S | M | I | L | E | S | T | N | C | E | O | N |
| V | O | U | V | D | I | J | A | O | N | E | I | N | I | O |
| E | U | E | U | R | D | R | C | L | A | M | O | L | T | I |
| R | N | G | R | E | E | E | E | I | H | G | V | U | A | T |
| I | T | D | O | C | X | S | G | S | C | D | F | F | I | A |
| F | A | E | T | N | T | O | R | T | R | E | O | E | C | C |
| I | B | L | C | E | R | L | E | E | E | L | E | C | E | I |
| C | I | W | A | D | A | U | E | N | M | W | N | R | R | N |
| A | L | O | F | I | M | T | T | I | W | O | O | U | P | U |
| T | I | N | W | F | I | I | I | N | B | K | T | O | P | M |
| I | T | K | O | N | L | O | N | G | H | C | B | S | A | M |
| O | Y | N | W | O | E | N | G | T | T | A | F | E | U | O |
| N | O | I | T | C | A | F | S | I | T | A | S | R | P | C |
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