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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| J | L | H | J | S | Z | E | L | I | M | A | R | T | X | E |
| Y | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| G | R | O | T | C | A | F | W | O | W | D | C | I | O | O |
| N | O | I | T | A | C | I | F | I | R | E | V | K | N | I |
| I | N | O | I | T | U | L | O | S | E | R | D | Z | F | T |
| N | L | E | B | C | O | U | R | T | E | O | U | S | I | C |
| E | W | C | S | E | L | I | M | S | V | I | G | S | D | A |
| T | G | N | I | T | E | E | R | G | S | C | R | W | E | F |
| S | L | A | P | P | R | E | C | I | A | T | I | O | N | S |
| I | R | R | Y | Z | M | E | R | C | H | A | N | T | C | I |
| L | R | U | Y | O | K | N | O | W | L | E | D | G | E | T |
| B | U | S | T | O | N | E | O | F | V | O | I | C | E | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| N | U | A | C | K | O | W | L | E | D | G | M | E | N | T |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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