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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | S | G | S | T | G |
| A | C | O | U | R | T | E | O | U | S | A | E | S | N | L |
| P | C | I | M | N | E | B | U | M | T | T | C | E | E | N |
| P | O | E | V | Z | C | J | I | K | N | I | I | N | M | O |
| R | U | X | E | R | N | L | J | N | A | S | O | L | G | I |
| E | N | T | R | E | E | I | F | O | H | F | V | U | D | T |
| C | T | R | I | S | D | S | G | W | C | A | F | F | E | A |
| I | A | A | F | O | I | T | R | L | R | C | O | E | L | C |
| A | B | M | I | L | F | E | E | E | E | T | E | C | W | I |
| T | I | I | C | U | N | N | E | D | M | I | N | R | O | N |
| I | L | L | A | T | O | I | T | G | L | O | O | U | K | U |
| O | I | E | T | I | C | N | I | E | O | N | T | O | C | M |
| N | T | E | I | O | V | G | N | R | T | C | T | S | A | M |
| O | Y | C | O | N | G | U | G | Y | I | F | A | E | U | O |
| S | V | F | N | W | O | W | F | A | C | T | O | R | P | C |
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