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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| N | U | Y | N | O | I | T | C | A | F | S | I | T | A | S |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| N | F | S | T | O | N | E | O | F | V | O | I | C | E | M |
| H | V | M | W | O | W | F | A | C | T | O | R | N | E | F |
| B | Y | T | N | E | M | G | D | E | L | W | O | K | C | A |
| I | Y | L | I | S | T | E | N | I | N | G | I | Z | N | S |
| T | K | T | H | S | M | E | R | C | H | A | N | T | E | S |
| G | R | E | E | T | I | N | G | S | F | O | A | U | D | U |
| E | E | L | I | M | A | R | T | X | E | U | S | A | I | R |
| S | N | O | I | T | U | L | O | S | E | R | E | F | F | A |
| N | O | I | T | A | C | I | F | I | R | E | V | A | N | N |
| S | U | O | E | T | R | U | O | C | W | P | H | I | O | C |
| Q | N | O | I | T | A | C | I | N | U | M | M | O | C | E |
| Y | N | O | I | T | A | I | C | E | R | P | P | A | Z | E |
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