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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | V | X | N | O | I | T | U | L | O | S | E | R | G | C |
| O | M | E | R | C | H | A | N | T | G | U | S | E | U | A |
| M | T | G | R | E | E | T | I | N | G | A | P | S | N | C |
| M | N | M | W | I | E | P | I | B | T | W | T | O | O | C |
| U | E | V | S | K | F | N | M | I | I | O | O | U | I | O |
| N | M | X | T | U | E | I | S | N | M | P | N | R | T | U |
| I | G | J | T | T | O | F | C | E | W | J | E | C | A | N |
| C | D | S | S | R | A | E | R | A | C | A | O | E | I | T |
| A | E | I | E | C | A | S | T | R | T | G | F | F | C | A |
| T | L | V | T | L | E | M | Q | R | E | I | V | U | E | B |
| I | W | I | K | R | I | A | I | J | U | V | O | L | R | I |
| O | O | O | V | C | F | M | L | L | O | O | I | N | P | L |
| N | K | I | V | V | S | D | S | G | E | G | C | E | P | I |
| G | C | O | N | F | I | D | E | N | C | E | E | S | A | T |
| E | A | S | S | U | R | A | N | C | E | A | Q | S | F | Y |
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