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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | L | R | F | O | K | L | I | S | T | E | N | I | N | G |
| A | U | E | J | L | I | V | R | E | S | N | O | E | N | T |
| C | D | S | M | I | L | E | S | C | N | O | I | C | O | N |
| C | P | O | T | W | I | E | U | N | O | I | T | N | I | E |
| O | E | U | O | O | T | G | O | A | I | T | A | E | T | M |
| U | X | R | N | W | M | D | E | R | T | U | C | D | A | G |
| N | T | C | E | F | G | E | T | U | A | L | I | I | C | D |
| T | R | E | O | A | N | L | R | S | I | O | F | F | I | E |
| A | A | F | F | C | I | W | U | S | C | S | I | N | N | L |
| B | M | U | V | T | T | O | O | A | E | E | R | O | U | W |
| I | I | L | O | O | E | N | C | V | R | R | E | C | M | O |
| L | L | N | I | R | E | K | H | Y | P | O | V | T | M | K |
| I | E | E | C | R | R | E | V | D | P | E | O | I | O | C |
| T | T | S | E | E | G | U | I | M | A | W | Y | C | C | A |
| Y | G | S | A | T | I | S | F | A | C | T | I | O | N | E |
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