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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | B | N | O | I | T | C | A | F | S | I | T | A | S | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| S | O | I | R | O | T | C | A | F | W | O | W | P | Y | P |
| S | N | D | V | M | L | I | S | T | E | N | I | N | G | R |
| U | F | F | C | R | E | S | O | L | U | T | I | O | N | E |
| R | I | W | W | Y | E | S | U | O | E | T | R | U | O | C |
| A | D | F | Y | D | T | S | M | I | L | E | S | H | Y | I |
| N | E | P | F | G | W | G | R | E | E | T | I | N | G | A |
| C | N | X | K | N | O | W | L | E | D | G | E | C | G | T |
| E | C | M | I | E | X | T | R | A | M | I | L | E | T | I |
| V | E | R | I | F | I | C | A | T | I | O | N | C | Y | O |
| S | E | C | I | O | V | F | O | E | N | O | T | E | I | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| A | C | K | O | W | L | E | D | G | M | E | N | T | U | M |
| E | D | N | O | I | T | A | C | I | N | U | M | M | O | C |
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