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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | J | R | O | T | C | A | F | W | O | W | N | O | Y | M |
| A | U | E | V | J | P | P | G | E | E | N | O | W | O | N |
| C | R | S | W | E | H | L | N | C | L | O | I | V | T | O |
| C | T | O | T | N | W | I | I | N | I | I | T | A | N | I |
| O | C | U | O | O | W | S | T | A | M | T | A | P | E | T |
| U | O | R | N | I | M | T | E | R | A | U | C | P | M | A |
| N | N | C | E | T | E | E | E | U | R | L | I | R | G | C |
| T | F | E | O | C | R | N | R | S | T | O | F | E | D | I |
| A | I | F | F | A | C | I | G | S | X | S | I | C | E | N |
| B | D | U | V | F | H | N | F | A | E | E | R | I | L | U |
| I | E | L | O | S | A | G | B | X | F | R | E | A | W | M |
| L | N | N | I | I | N | T | D | X | H | E | V | T | O | M |
| I | C | E | C | T | T | H | N | T | T | S | I | I | K | O |
| T | E | S | E | A | S | U | O | E | T | R | U | O | C | C |
| Y | G | S | Y | S | M | I | L | E | S | L | T | N | A | E |
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