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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | T | T | N | E | M | G | D | E | L | W | O | K | C | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | P |
| S | O | I | H | W | O | W | F | A | C | T | O | R | X | P |
| S | N | J | V | L | I | S | T | E | N | I | N | G | J | R |
| U | F | J | C | R | E | S | O | L | U | T | I | O | N | E |
| R | I | H | U | B | E | S | U | O | E | T | R | U | O | C |
| A | D | S | A | T | I | S | F | A | C | T | I | O | N | I |
| N | E | Z | W | U | D | G | R | E | E | T | I | N | G | A |
| C | N | O | K | N | O | W | L | E | D | G | E | D | V | T |
| E | C | T | N | A | H | C | R | E | M | L | F | Q | Y | I |
| K | E | X | T | R | A | M | I | L | E | O | J | V | P | O |
| Y | E | C | I | O | V | F | O | E | N | O | T | Q | R | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| N | N | O | I | T | A | C | I | F | I | R | E | V | U | F |
| M | O | N | O | I | T | A | C | I | N | U | M | M | O | C |
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