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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| O | Y | B | N | W | O | W | F | A | C | T | O | R | B | C |
| T | N | B | O | N | Y | L | G | K | F | W | D | E | U | A |
| N | O | F | I | O | E | C | N | A | R | U | S | S | A | C |
| E | I | L | T | I | Y | S | I | P | L | C | T | O | V | C |
| M | T | I | A | T | K | E | T | P | U | O | O | U | Z | O |
| G | A | S | C | U | N | L | E | R | M | U | N | R | V | U |
| D | C | T | I | L | O | I | E | E | E | R | E | C | E | N |
| E | I | E | F | O | W | M | R | C | R | T | O | E | L | T |
| L | N | N | I | S | L | S | G | I | C | E | F | F | I | A |
| W | U | I | R | E | E | B | F | A | H | O | V | U | M | B |
| O | M | N | E | R | D | K | K | T | A | U | O | L | A | I |
| K | M | G | V | Y | G | Y | D | I | N | S | I | N | R | L |
| C | O | I | E | H | E | H | H | O | T | P | C | E | T | I |
| A | C | O | N | F | I | D | E | N | C | E | E | S | X | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | E | Y |
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