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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| V | U | M | W | E | C | N | A | R | U | S | S | A | V | L |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| G | Q | K | T | O | N | E | O | F | V | O | I | C | E | A |
| N | Z | X | R | O | T | C | A | F | W | O | W | O | E | T |
| I | K | Z | N | J | M | I | P | A | Z | G | Z | U | C | I |
| T | G | G | N | I | N | E | T | S | I | L | X | R | N | S |
| E | U | T | N | A | H | C | R | E | M | L | I | T | E | F |
| E | F | L | S | E | L | I | M | S | H | F | A | E | D | A |
| R | E | L | I | M | A | R | T | X | E | P | F | O | I | C |
| G | N | O | I | T | U | L | O | S | E | R | B | U | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | S | N | I |
| N | O | I | T | A | I | C | E | R | P | P | A | I | O | O |
| T | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| M | A | C | K | O | W | L | E | D | G | M | E | N | T | E |
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