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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| R | U | G | N | I | N | E | T | S | I | L | V | D | M | W |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| A | H | S | T | O | N | E | O | F | V | O | I | C | E | A |
| Y | E | S | W | O | W | F | A | C | T | O | R | O | E | T |
| E | X | T | R | A | M | I | L | E | F | C | S | U | C | I |
| S | K | N | O | W | L | E | D | G | E | Y | M | R | N | S |
| B | G | N | I | T | E | E | R | G | W | A | I | T | E | F |
| T | N | A | H | C | R | E | M | S | F | D | L | E | D | A |
| A | S | S | U | R | A | N | C | E | E | C | E | O | I | C |
| I | N | O | I | T | U | L | O | S | E | R | S | U | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | S | N | I |
| N | O | I | T | A | I | C | E | R | P | P | A | I | O | O |
| S | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| C | A | C | K | O | W | L | E | D | G | M | E | N | T | E |
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