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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| T | Q | N | O | I | T | A | C | I | N | U | M | M | O | C |
| N | O | I | T | A | C | I | F | I | R | E | V | X | U | B |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| F | E | C | I | O | V | F | O | E | N | O | T | R | P | A |
| C | E | B | R | O | T | C | A | F | W | O | W | Z | Z | P |
| A | C | K | O | W | L | E | D | G | M | E | N | T | V | P |
| K | N | O | W | L | E | D | G | E | X | Z | U | B | L | R |
| S | E | L | I | M | S | G | R | E | E | T | I | N | G | E |
| O | D | G | U | W | S | S | U | O | E | T | R | U | O | C |
| N | I | D | O | F | E | X | T | R | A | M | I | L | E | I |
| U | F | T | N | R | E | S | O | L | U | T | I | O | N | A |
| V | N | A | V | G | N | I | N | E | T | S | I | L | B | T |
| N | O | I | T | C | A | F | S | I | T | A | S | K | D | I |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| E | P | L | J | A | S | S | U | R | A | N | C | E | H | N |
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