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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | Y | R | L | J | I | I | O | M | X | U | N | S | Y | E |
| A | U | E | F | B | D | R | G | E | E | N | O | A | T | C |
| C | W | S | Y | M | R | L | N | R | L | O | I | T | T | O |
| C | A | O | T | W | B | I | I | C | I | I | T | I | N | M |
| O | P | U | O | O | S | S | T | H | M | T | A | S | E | M |
| U | P | R | N | W | M | T | E | A | A | U | C | F | M | U |
| N | R | C | E | F | I | E | E | N | R | L | I | A | G | N |
| T | E | E | O | A | L | N | R | T | T | O | F | C | D | I |
| A | C | F | F | C | E | I | G | S | X | S | I | T | E | C |
| B | I | U | V | T | S | N | W | H | E | E | R | I | L | A |
| I | A | L | O | O | B | G | G | F | X | R | E | O | W | T |
| L | T | N | I | R | E | S | G | L | N | P | V | N | O | I |
| I | I | E | C | O | U | R | T | E | O | U | S | I | K | O |
| T | O | S | E | E | C | N | E | D | I | F | N | O | C | N |
| Y | N | S | I | O | E | C | N | A | R | U | S | S | A | E |
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