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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| W | B | S | H | A | N | E | S | E | L | I | M | S | A | E |
| T | S | S | E | P | O | L | A | G | X | E | D | J | C | E |
| N | A | E | C | P | I | I | T | P | P | B | K | I | C | H |
| E | T | N | I | R | T | M | N | R | Z | X | V | J | O | R |
| M | I | L | O | E | A | A | A | N | X | R | E | E | U | Q |
| G | S | U | V | C | C | R | H | A | E | E | R | C | N | L |
| D | F | F | F | I | I | T | C | S | S | S | I | N | T | I |
| E | A | E | O | A | N | X | R | S | U | O | F | E | A | S |
| L | C | C | E | T | U | E | E | U | O | L | I | D | B | T |
| W | T | R | N | I | M | U | M | R | E | U | C | I | I | E |
| O | I | U | O | O | M | L | G | A | T | T | A | F | L | N |
| K | O | O | T | N | O | V | S | N | R | I | T | N | I | I |
| C | N | S | X | G | C | P | Y | C | U | O | I | O | T | N |
| A | U | E | N | O | Q | Y | D | E | O | N | O | C | Y | G |
| C | G | R | E | E | T | I | N | G | C | L | N | E | C | X |
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