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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | Y | R | L | C | O | N | F | I | D | E | N | C | E | A |
| A | U | E | L | A | V | B | G | C | E | N | O | W | N | P |
| C | W | S | L | C | D | G | N | V | L | O | I | P | O | P |
| C | Y | O | T | K | F | N | I | S | I | I | T | R | I | R |
| O | E | U | O | O | O | I | T | E | M | T | A | O | T | E |
| U | S | R | N | W | M | N | E | L | A | U | C | T | A | C |
| N | A | C | E | L | E | E | E | I | R | L | I | C | C | I |
| T | S | E | O | E | R | T | R | M | T | O | F | A | I | A |
| A | S | F | F | D | C | S | G | S | X | S | I | F | N | T |
| B | U | U | V | G | H | I | Y | A | E | E | R | W | U | I |
| I | R | L | O | M | A | L | C | T | A | R | E | O | M | O |
| L | A | N | I | E | N | O | W | M | J | U | V | W | M | N |
| I | N | E | C | N | T | H | O | R | T | C | K | I | O | U |
| T | C | S | E | T | S | U | O | E | T | R | U | O | C | Z |
| Y | E | S | A | T | I | S | F | A | C | T | I | O | N | E |
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