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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| V | A | S | S | U | R | A | N | C | E | G | P | R | F | C |
| E | N | P | G | R | E | E | T | I | N | G | E | E | U | A |
| R | O | N | P | T | S | E | L | I | M | S | L | S | A | C |
| I | I | P | U | R | P | P | N | U | O | T | T | O | C | C |
| F | T | I | S | Y | E | E | C | L | T | O | O | U | K | O |
| I | A | E | D | U | T | C | U | V | M | S | N | R | O | U |
| C | C | E | L | S | O | T | I | E | T | M | E | C | W | N |
| A | I | S | I | I | I | E | R | A | I | A | O | E | L | T |
| T | N | L | R | O | M | S | T | E | T | Q | F | F | E | A |
| I | U | S | N | H | E | A | J | R | N | I | V | U | D | B |
| O | M | C | W | R | E | S | R | C | U | C | O | L | G | I |
| N | M | Y | V | Y | C | Q | Y | T | R | O | I | N | M | L |
| G | O | I | Q | L | Z | F | Z | K | X | A | C | E | E | I |
| X | C | O | N | F | I | D | E | N | C | E | E | S | N | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | T | Y |
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