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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| V | A | C | K | O | W | L | E | D | G | M | E | N | T | C |
| P | S | A | T | I | S | F | A | C | T | I | O | N | U | H |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| X | E | C | I | O | V | F | O | E | N | O | T | S | A | G |
| K | E | O | R | O | T | C | A | F | W | O | W | K | H | N |
| E | C | U | S | M | I | L | E | S | M | D | H | R | D | I |
| C | N | R | S | K | E | G | D | E | L | W | O | N | K | T |
| N | E | T | N | A | H | C | R | E | M | M | B | F | F | E |
| A | D | E | L | L | I | S | T | E | N | I | N | G | G | E |
| R | I | O | A | L | E | X | T | R | A | M | I | L | E | R |
| U | F | U | A | R | E | S | O | L | U | T | I | O | N | G |
| S | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | N | O | I | T | A | I | C | E | R | P | P | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | T |
| E | E | C | O | M | M | U | N | I | C | A | T | I | O | N |
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