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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| D | R | E | S | O | L | U | T | I | O | N | O | S | X | E |
| N | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| V | I | E | C | N | E | D | I | F | N | O | C | I | R | O |
| N | O | I | T | A | C | I | F | I | R | E | V | S | L | I |
| W | T | N | O | I | T | A | I | C | E | R | P | P | A | T |
| O | N | U | M | F | D | S | U | O | E | T | R | U | O | C |
| W | A | V | J | I | F | F | J | S | M | I | L | E | S | A |
| F | H | Z | F | E | X | T | R | A | M | I | L | E | W | F |
| A | C | K | O | W | L | E | D | G | M | E | N | T | M | S |
| C | R | D | C | W | M | G | N | I | T | E | E | R | G | I |
| T | E | K | W | O | L | I | S | T | E | N | I | N | G | T |
| O | M | D | T | O | N | E | O | F | V | O | I | C | E | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| M | U | W | K | A | S | S | U | R | A | N | C | E | N | E |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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