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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | X | R | V | I | K | I | S | G | A | U | N | W | W | A |
| A | U | E | H | A | W | K | Q | R | S | N | O | E | N | P |
| C | L | S | A | C | N | N | T | E | S | O | I | H | O | P |
| C | I | O | T | K | F | O | N | E | U | I | T | E | I | R |
| O | S | U | O | O | R | W | A | T | R | T | A | L | T | E |
| U | T | R | N | W | M | L | H | I | A | U | C | I | A | C |
| N | E | C | E | L | F | E | C | N | N | L | I | M | C | I |
| T | N | E | O | E | L | D | R | G | C | O | F | A | I | A |
| A | I | F | F | D | Y | G | E | S | E | S | I | R | N | T |
| B | N | U | V | G | X | E | M | N | E | E | R | T | U | I |
| I | G | L | O | M | E | S | H | P | Y | R | E | X | M | O |
| L | V | N | I | E | S | M | I | L | E | S | V | E | M | N |
| I | H | E | C | N | E | D | I | F | N | O | C | I | O | S |
| T | M | S | E | T | S | U | O | E | T | R | U | O | C | O |
| Y | F | S | A | T | I | S | F | A | C | T | I | O | N | E |
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