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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | W | R | O | T | C | A | F | W | O | W | N | P | I | G |
| A | U | E | Q | A | B | X | G | Q | E | N | O | F | N | N |
| C | S | S | R | C | F | O | N | B | L | O | I | G | O | I |
| C | A | O | T | K | R | E | I | S | I | I | T | A | I | N |
| O | T | U | O | O | R | C | T | E | M | T | A | P | T | E |
| U | I | R | N | W | M | N | E | L | A | U | C | P | A | T |
| N | S | C | E | L | E | E | E | I | R | L | I | R | C | S |
| T | F | E | O | E | R | D | R | M | T | O | F | E | I | I |
| A | A | F | F | D | C | I | G | S | X | S | I | C | N | L |
| B | C | U | V | G | H | F | M | I | E | E | R | I | U | O |
| I | T | L | O | M | A | N | U | V | R | R | E | A | M | X |
| L | I | N | I | E | N | O | U | K | I | F | V | T | M | L |
| I | O | E | C | N | T | C | R | D | A | E | K | I | O | K |
| T | N | S | E | T | S | U | O | E | T | R | U | O | C | O |
| Y | A | S | S | U | R | A | N | C | E | B | Z | N | S | E |
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