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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | M | R | D | L | I | S | T | E | N | I | N | G | U | N |
| A | U | E | D | I | N | A | K | Z | S | N | O | K | N | O |
| C | A | S | S | U | R | A | N | C | E | O | I | Y | O | I |
| C | C | O | T | R | A | E | G | S | C | I | T | A | I | T |
| O | K | U | O | O | T | G | O | E | G | T | A | P | T | C |
| U | O | R | N | T | M | D | M | L | N | U | C | P | A | A |
| N | W | C | E | C | Y | E | E | I | I | L | I | R | C | F |
| T | L | E | O | A | P | L | R | M | T | O | F | E | I | S |
| A | E | F | F | F | H | W | C | S | E | S | I | C | N | I |
| B | D | U | V | W | E | O | H | E | E | E | R | I | U | T |
| I | G | L | O | O | B | N | A | R | R | R | E | A | M | A |
| L | M | N | I | W | G | K | N | A | G | Q | V | T | M | S |
| I | E | E | C | O | U | R | T | E | O | U | S | I | O | P |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | Z |
| Y | T | S | E | X | T | R | A | M | I | L | E | N | O | E |
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