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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
VERIFICATION
WOWFACTOR
| E | T | N | E | M | G | D | E | L | W | O | K | C | A | K |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | A |
| E | S | I | C | O | U | R | T | E | O | U | S | E | P | S |
| C | L | A | V | B | N | R | G | E | M | D | Z | P | F | S |
| N | I | E | T | R | A | O | O | N | Z | W | R | N | R | U |
| E | S | L | N | I | E | S | I | T | I | E | K | R | T | R |
| D | T | I | A | U | S | S | M | T | C | T | S | Z | B | A |
| I | E | M | H | V | S | F | R | I | U | A | E | Y | P | N |
| F | N | A | C | O | Y | J | A | E | L | L | F | E | E | C |
| N | I | R | R | L | X | T | J | C | M | E | O | W | R | E |
| O | N | T | E | K | I | S | Z | S | T | O | S | S | O | G |
| C | G | X | M | O | R | W | O | Z | W | I | T | M | E | W |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| V | E | R | I | F | I | C | A | T | I | O | N | N | U | X |
| T | D | N | O | I | T | A | C | I | N | U | M | M | O | C |
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